Shipping policy

  • Orders are processed within 1–2 business days (excluding weekends and holidays).
  • Shipping time estimates begin after your order has shipped (not from the time the order is placed).
  • You will receive a shipment confirmation email with tracking information once your order has shipped.

Shipping Options & Estimated Delivery Times

  • Delivery windows are estimates and may vary based on carrier, product availability, or destination.

Shipping Costs

  • Shipping cost is calculated at checkout based on weight, destination, and chosen shipping method.
  • Promotions or coupon codes for shipping will be applied at checkout as stated in the promotion.

International Shipping

  • We ship internationally! (excluding North Korea, Russia, Belarus and Ukraine due to current restrictions)
  • International transit times vary: generally 10–20 business days plus customs processing.
  • Import duties, taxes, and customs fees are the buyer’s responsibility and are not included in our prices or shipping charges.
  • Customs delays are beyond our control.

Tracking

  • A tracking number will be emailed when your order ships. Use that number on the carrier’s website to see delivery status.
  • If you don’t receive tracking information when your package ships, contact us at kailynnreid5@gmail.com.

Address Changes, Undeliverable & Lost Packages

  • Please verify your shipping address at checkout. We cannot change an address after an order is placed.
  • If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.
  • If your tracking shows delivered but you cannot locate your package, check with neighbors and your local post office first. If still missing, contact us at kailynnreid5@gmail.com within 3 days so we can assist with a carrier investigation.

Damaged or Incorrect Items

  • Inspect your order upon delivery. If an item is damaged or incorrect, keep all packaging and contact us with photos at kailynnreid5@gmail.com within 7 days.
  • We will evaluate the issue and, depending on the case, offer a replacement, store credit, or refund.

Delivery Exceptions

  • Delivery times may be longer during peak seasons, holidays, or due to carrier delays, weather, or other unforeseen events.
  • Remote or PO Box addresses may incur additional transit time or carriers may limit service options.

Prohibited Items & Restrictions

  • Some items are restricted for international shipping (e.g., hazardous materials, certain liquids); these items will not ship internationally. Contact customer service if you have questions.

Contact Us

  • Questions about shipping? Email: kailynnreid5@gmail.com 
  • For order-specific questions, please include your order number and shipping address in your message.